Return & Refund Policy
At Lovesuperos, your trust matters deeply to us. Every order should feel right from the beginning, and when it doesn’t, our return process is designed to be simple, fair, and easy to follow. Below is a clear, structured overview of how returns and refunds work.
Return Window
| Condition | Details |
| Return period | 30 days from the delivery date |
| Return eligibility | Item must be postmarked within 30 days |
| After 30 days | Returns may no longer be accepted |
This window gives you plenty of time to evaluate your purchase and ensure it meets your expectations.
Item Eligibility Requirements
| Requirement | Description |
| Condition | Unused, unworn, unwashed, undamaged, unaltered |
| Packaging | Original packaging intact (bags, boxes, protective materials) |
| Tags & labels | Must remain attached as received |
| Proof of purchase | Order confirmation, receipt, or packing slip required |
| If not met | Return may be denied or partially refunded |
Our Responsibility
If anything goes wrong on our side, we take full responsibility.
| Scenario We Cover | Examples | Cost Responsibility |
| Manufacturing defects | Misprints, discoloration, stitching issues, fabric flaws | Lovesuperos |
| Incorrect product received | Wrong size, color, design | Lovesuperos |
| Printing mistakes | Incorrect customization or design placement | Lovesuperos |
Email us at support@lovesuperos.com with your order number and clear photos, and we will handle everything.
Non-Returnable Situations
| Not Eligible | Explanation |
| Incorrect custom details | Personalized text/size/color mistakenly entered by customer |
| Change of mind | Personal preference decisions |
| Minor color variations | Slight differences due to screen display |
How to Start a Return
| Step | Action |
| 1 | Email support@lovesuperos.com with your order number & explanation |
| 2 | Receive instructions & correct return address from our team |
| 3 | Pack securely and ship using a trackable method |
| 4 | Return shipping cost is your responsibility unless our error |
| 5 | Original shipping fees are non-refundable |
After We Receive Your Return
| Process | Time Frame |
| Quality Control Review | 3–5 business days |
| Refund Method | Original payment method |
| Bank processing | 5–10 business days |
Refund Policy
Refund Processing Timeline
| Stage | Description | Timeframe |
| Item Returned | QC team inspects returned item | 3–5 business days |
| Refund Approval | Customer notified via email | Same day of inspection |
| Refund Initiation | Refund processed through PayPal | Within 14 business days |
Refund Eligibility Requirements
| Requirement | Must Be Met? | Details |
| Item condition | Yes | Unused, undamaged, free of wear |
| Original packaging | Yes | Tags and packaging must be intact |
| Proof of purchase | Yes | Order confirmation required |
Non-Refundable Situations
| Scenario | Refund Eligibility | Notes |
| Clearance/sale items | Not eligible | Final sale |
| Wrong size chosen | Not eligible | Use size chart before ordering |
| Incorrect customization | Not eligible | Customer-entered errors |
Exchanges
| Reason | Eligible? | Details |
| Defective product | Yes | Photos required |
| Damaged on arrival | Yes | Replacement sent after verification |
| Change of size/color | No | Only defective items qualify |
If You Haven’t Received Your Refund
| Step | Action |
| 1 | Check with your bank/card provider |
| 2 | Review refund confirmation email |
| 3 | Contact support@lovesuperos.com for proof if needed |
Contact Information
Email: support@lovesuperos.com
Address: BUDDHA JONES LLC, 81 Nicole Ct, N Little Rock, AR 72118, United States
Thank you for choosing Lovesuperos. We are committed to making every part of your experience—from checkout to returns—as smooth as possible.
